Thank you for using our help center!
Do you have a problem with one of our products? Or a question? We will be happy to help you.
Please fill to simply the following fields and describe your request, wWe will then immediately take care of it.
Please describe your request in as much detail as possible. You are also welcome to upload corresponding screenshots or other files for illustration purposes. The better we understand your request, the faster and more comprehensively we can help.
If it is an urgent emergency, please check the box next to “Fire brigade operation” with a tick.
Dear customer,
Please note that activating the Fire brigade checkbox triggers an escalation chain for us.
This is only intended for situations that affect your acute ability to act, e.g: Your invoice does not work, the program does not start, etc.
Upon receipt of your message, we will evaluate your request and prioritize it accordingly.
In the event of misuse, we reserve the right to charge a fee of 99 EUR.